Amazon Kindle has the worst customer support then other ereaders, according to BI
Scores included B+ for the Nook, B for the Sony Reader, and an A for iPad. I'm sure most of you are not surprised about the iPad. Yesterday, I visited my local Apple store and despite the almost 1/2 hr backup at the genius lab, I was greeted with the giddiest of smiles.
"Amazon’s Kindle: As with other Amazon departments, the customer service aspect of its Kindle department is limited to non-existent. A free, customer-service support forum online offers questions and answers from other customers, but that’s not going to help anyone in need of a specific technical fix that other customers can’t explain. (It does, however, help with more basic questions, such as how to share Kindle books.)"
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